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Technology and customer centricity are continuously shaping the world of customer service. Improve your strategies this year by taking into consideration important customer service statistics from 2014. Read More

Technology and customer centricity are continuously shaping the world of customer service. Improve your strategies this year by taking into consideration important customer service statistics from 2014. Read More

You can’t be everything to everybody. It is one of the quickest ways to fail in business. It causes mixed marketing messaging and a poor use of resources. People are generally drawn to an individual or a perceived brand based on trust, familiarity and/or a feeling of affinity.
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Develop these skills in your customer service team and achieve quality service that gains you good image and loyal customers. Read More

Rational thinking dictates that getting the most value for your money includes reading through the experiences of actual users before plunging head-on to make a purchase.... Read More

The purpose of measuring productivity within an organisation, is to evaluate the efficiency with which inputs are transformed into outputs of goods or services. The efficiency of procedures is a huge challenge for many businesses. More often than not, the drive for efficiency threatens customer ser Read More

Allow us to inspire you with these customer support stories from 2014 that will boost your customer service this 2015. Read More

Tens of thousands of the world's best and most successful entrepreneurs, businesses, agencies and nonprofits rely on crowdSPRING for affordable and risk-free custom logo design, web design, a new company name or other writing and design services. Read More

If you are doing business online, there’s a good chance you have all the information you need to automatically enroll your customer into a loyalty program. If you have no commerce side to your online presence, then you need to figure out a way to capture the information you need and start presentin Read More