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All of us have experienced both sides of the spectrum when it comes to customer service, from stellar to poor. These tips can help improve customer service. Read More

2014 ended on a pretty bad note for a couple of businesses. Which is why for the first #CustServ Round Up of 2015, we collated some of the most helpful articles for everyone to feed on. How about starting this year on a good note? Here’s the newest and hottest in Customer Service. Read More

Customers play a big role in the success of your business. That’s why committing to these three customer service resolutions will ensure you can achieve and even exceed customer expectations this 2015. Read More

In this blog post I share an idea I saw on a Ted Talk. Now, I admit it is a weird headline, but the "hack" actually works. Surprisingly well. You can hack your happiness with a pencil, too Read More

New Year’s always seems to put us in the mood to rekindle relationships. Second chances abound in January. I find most of us are open to forgiveness around the holidays; wanting to focus on what is ahead, instead of what lies behind.
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Whether you produce a product or provide a service, you have to be constantly alert to what the customer’s wants and needs are. Let’s look at the quality manual as to what you do in terms of how the quality of your product impacts your customer. Read More

There are some powerful customer service lessons here for you in your business:

The customer is always right, so be patient and keep your cool. Period.
Own up to your mistakes and take whatever corrective action is needed or possible immediately. Don’t wait for somebody else to point Read More

Another year has come to a close and it’s time to look back and see what the most popular CRM tweets of 2014 were. Read More

The undeniable fact is that no business can survive without customers. It is much easier for a loyal customer to become a brand advocate, which could lead to many more customers and sales. So this article is about how a business can increase customer loyalty and gain indispensable brand advocate. Read More