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How many touch points does your company have with its customers? From one end to the other of the customer life cycle, customer contacts include pre-sales and proposals, sales orders and contracts, shipping and Invoicing, service delivery and ongoing support. And if you’re selling a service rather Read More
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Having a few prepared voicemail scripts for those times when you need to leave a message will increase the possibility that the prospect will surprise you and call you back.
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Having the customer in mind is not enough for small businesses to compete, they need to be customer-obsessed. Read More
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For most people, the holidays are a busy time filled with family, parties, and travel. Business people are often faced with a dilemma: Enjoy some time... Read More
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Don't take our word for the fact that our customers love our service. Here's what actual CorpNet customers have to say about our service. Read More
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Love it or hate it, Black Friday is a popular shopping day for many consumers. The 24 hours following Thanksgiving have a palpable energy in the retail world. Black Friday got its name because it is the day that retailers drive revenues out of the red and into the black. Traditionally, it’s conside Read More
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You just might be making a mistake or two that’s costing you customers! Just a 5% increase in customer retention can increase profits up to 95%, so it makes sense to find your problem and implement a solution before your business takes a hit. - See more at: http://www.michaelhartzell.com/Blog/bid/1 Read More
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Time has taken its toll on the ordinary business plan, and it largely improved the areas related to customer interaction. As technology advances, businesses do, and with that came the improvement of customer service. Here’s the latest juice on customer service. Read More
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Holiday rush can be intimidating especially if you are not ready to handle it. Allow us to guide you with these five steps to guarantee a smooth customer service that your customers will love. Read More
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The 80-20 rule is true. 80% of your business will come from 20% of your customers. How do you treat them? Are you happy to hear from them when they call? Do you send them swag out of the blue? Or even just a hand written card or letter? Just to let them know they’re appreciated. Just to say hello a Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








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