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With internet usage and especially social media usage on the rapid rise, are small businesses bothering with telephone calls anymore? What should your company be focusing on? Read More

We love hearing good stories. Especially stories about excellent customer service. So here are some of the best and most unforgettable customer support stories and the lessons we have gleaned from them. Read More

Today’s question is from a business who asked to remain anonymous. This owner asked how he should handle a negative review published to a directory website like YellowPages.com. Read More

Just last week, I had the opportunity to have a heart to heart with a business owner about building and maintaining relationships with her customers. She was in a bit of an unusual bind: her business had too much business.
What I mean by that is she wasn’t able to recognize and personally know al Read More

Earning a new client takes hard work, effort and a real understanding of their needs and desires. A couple of posts or knowing your own value isn’t enough. You need to actually demonstrate your expertise, gain trust and validate your ability to solve their most pressing problems. Read More

We all have to start somewhere even if it’s just an Excel spreadsheet. The jump to more complex customer relationship management software at first may seem to make life more complicated rather than simpler. You may not have many customer relationships and rely on the power of memory and good old da Read More

Whether you’re an intern or a CEO, at least part of your job comes down to customer service. You have to keep your customers happy. Read More

Instead of just using basic questions like, “Are you satisfied with your purchase?” why not consider tailoring survey questions for your industry? Doing this will give you a better idea of your customers’ actual opinions and satisfaction rates. Here are a few tips to better tailor your survey quest Read More

44% of customers say that having a live person answer their questions while shopping was one of the most important features a website could offer. Learn why in our infographic. Read More