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The New Year will soon be upon us and it’s time to rethink your business. Reflect and review what worked, what hasn’t worked and what you need to do differently. That process should include your clients. When your business is new, you take what you can get. When you’ve been around the block... Read More

Customers are at their peak during the holidays and their shopping experience during this season most likely seals in a company’s reputation with them, as far as customer service is concerned. In this post we will share with you how Amazon reigns in customer service during the holidays and how you Read More

Social media has shaped how customers deal with businesses online. In this post, we will tell you why you should service customers through social media and how it can benefit your brand in the long run. Read More

The 2012 Global Customer Service Barometer conducted by Echo Research for American Express found that 66 percent of consumers are willing to spend more money at businesses they feel provide top-notch customer service. The study also found that 55 percent of consumers cancelled imminent plans to do Read More

The first impression that your business makes is undeniably important, but following up with strong second and third impressions that have the potential to form relationships can take the business you win and extend it into long term growth. Read More

Customers are important to your business. When customers are happy with your business, then they will come back. It's as simple as ABC! Check out why having a good customer service for small business should be an integral part of your business marketing strategies.
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Social proof is an important part of how you market your business. You need social proof indicators in the form of likes, plusses, favorites, thumbs up, and comments. Your customers look for these buying signals to know that they are not the first to take the plunge by doing business with you. Read More

Noticed the #custserv and #custexp hashtags all over social media recenty? Saw a number of customer service personalities getting a little bit active on twitter? One reason, it was Customer Service Week! Here’s the latest on our weekly #custserv roundup: Read More

The Third GetApp Twitter Chat on Customer Service featuring Samanage and Freshdesk. We talked developments and future of Customer Service. Read More