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Customer relationship management (CRM) is in a constant state of flux. As of late, CRM has taken on a decidedly social slant as the line between social media marketing and social CRM continues to blur. The last that are on our radar are three social CRMs that do social media exceptionally well. Read More

Whenever customers interact with your brand, they become slightly more or less engaged. Stay consistent across every touch-point of the consumer experience to increase your engagement. Discover why customer engagement is more important than ever before, and lean what to do now to create an engaged Read More

There are three common customer situations that are worth discussing and preparing your Customer Success Managers for right out of the gate, though. And if you’ve been in the Customer Success world for any amount of time, you’ll instantly resonate with these:

The Angry customer
T Read More

First impressions do last. Whatever your business is, the initial point of contact with a new customer or a potential customer is crucial. So how do you leave a lasting impact on your first-time customers and make them repeat customers? Here are 5 proven ways to help you do it. Read More

How much information are you providing your small business customers with? By transferring useful information, small businesses can cultivate a much broader audience and more active engagement. Read More

Positive customer service experiences are one of the most important aspects of a sustainable business. Without paying customers, businesses can't survive. Read More

Are you looking for small business CRM software that works? CRM software is a proven effective tool for small business in managing customers. Learn how to find good CRM systems that meet your requirements here. Read More

Your customers can be a great source of content, and highlighting their creativity not only rewards them, it rewards your business as well with great exposure. Read More

A really interesting article that highlights importance of customer data (CD) and its relation with the customers. And takes unusual approach to customer data by giving back data to the customers.

Provides justification for giving back CD to customers by highlighting benefits like
-increase Read More