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The customers are the most important aspect of your business, but so few businesses actually know what they are saying about the service they get. So what's the impact on your bottom line? Read More

Keeping customers happy has always been my personal obsession, Pere Hospital. Here are 5 ways to satisfy a customer completely. Read More

Everyone in the Customer Success world knows that it’s bad news when the person who brought your product into the customer's company - your champion or sponsor - leaves the company. This is a HUGE red flag when it comes to customer retention.

That customer is now at risk of not renewin Read More

It is well known that iPad based POS systems provide cost effective and highly functional solutions for businesses. These POS solution also offer benefits to your customers. Read More

The future of customer service is digital. What the data shows about that, the trends we’re seeing and how to do it—all laid out for you here. Read More

Do you offer your customers a live chat support option? If you don’t, you might be missing out. It’s easy, quick and more flexible than traditional help desk options, but it’s also cheap and low on resources. It keeps customers happy, and meets their needs immediately, which is imperative in our “I Read More

The importance of proactive customer support cannot be underestimated. Learn how to implement it and help drive your brand to success. Read More

Your business is growing, and your users need help. As the numbers increase, it becomes obvious that you could do with a little auxiliary automation. But who are your end users? Read More

It is true that it’s better to invest on customer loyalty than to acquire new customers. Experts say that loyal customers spend more, advertise your product or service for free, and amp up your brand. The challenge, though, is turning new customers to repeat customers and customer service plays a b Read More