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With tightly strung purse strings, video conferencing may seem like the financially more sensible alternative to face-to-face meetings which quickly run up travel costs and restaurant bills. But there is convincing evidence that personal meetings with clients can yield higher returns in the long ru Read More

Customer service is all about speed, right? Not necessarily. Learn when speed kills the customer service experience. Read More

Keeping track of potential online leads and customers is no mean feat, even if you only have a handful. Social listening is a great way to get new leads but then what do you do with them? How do you store their information and contact details? How do you record conversations you have had with them? Read More

What’s the biggest challenge for any leader trying to roll out new business software? It’s forming new habits, because, as you know, old habits die hard. Read More

Customer service can be a major draw for a small business, but if neglected, it can turn into the kiss of death. Make sure that you are avoiding these common issues that make customers crazy. Read More

Keeping customer service agents excited, inspired, and engaged spell the difference between delivering a positive customer experience from a negative one. Customer service is no easy task. There’s no denying the importance of customer service. It is important to motivate your customer service agen Read More

The secret to customer delight is to provide outstanding value. Here's something your competition probably isn't doing. Read More

Call center employees need to have certain personality traits to do well in the industry. What kinds traits, you might ask? Take a look at this infographic to learn more. Read More

When you break it down, everything in business is made up of tasks. Whether you’re checking expense reports, making a plan for a new sales promotion, or preparing for an IPO, they’re all tasks of one sort or another. Read More