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Know how well your business performs by evaluating your customer service. Here are some checklists to help you realize how well (or bad) you do. Read More

Unlike some positions within a business, finding customer service reps that are a good fit for a business's brand and customer base can be pretty difficult based on the wide range of customer service roles out there. Here are some ideas for finding the right ones. Read More

You might not assume that technology and food would complement one another. However, this couldn’t be further from the truth. In fact, restaurant patrons are now expecting their favorite belly-filling destinations to keep their technological experience up-to-date. Read More

In the early times (I am talking about 2006-2011 and not the stone age), expandable storage was in it’s boom. A flagship phone had to have expandable storage and consumers fell in love with it and they had every right to be. They were cheap, portable, small, came in varied capacities and were relia Read More

Branding can be very expensive, if you spend a decent dollar amount on developing your brand it can all go to waste if you customer service is terrible. Read More

Leave it to the experts. This is how outsourced call center operations are seen by the business industry today. Take a look at the figures that show the advantages of outsourcing call center operations on this infographic. Read More

We have rounded up the Top 10 inspiring Zappos customer support stories that will challenge businesses how to become better at offering first-rate customer service experience. Read More

How does a person learn about a business in a methodical manner? Follow June as she goes from Google Search through the interview process. Not many people are this thorough, but there is much a business can learn from this case study. Read More

As a small business owner, your obvious goal is to increase sales. However, once you have made a sale, if you see your relationship with the customer you just closed the sale with as over, you are making a huge mistake. Read More