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I take my good friend and rising star sales guru Doyle Slayton to task for a recent blog post that states Read More

The author describes the one and only time that he has ever been fired and the lessons learned from it. Read More

In this video from Your Business Channel, experts give advice on how to improve sales. Among their suggestions are a focus on companies with which you are already doing business and some advice on building relationships with prospects. Of course, the best tip involves the quality of your product and the experience it gives clients. Obviously, the Read More

Great tips from Guy Kawasaki on email forms, site search, chicklets (bookmark type), and other ideas to make your site customer friendly and smart. Read More

Author and Community Strategist Angela Connor provides five pieces of advice for United Airlines to build community despite its current PR nightmare. Read More

I came across a new favourite quote recently: “Time is a created thing. To say, 'I don't have time' is to say 'I don't want to.'” Lao Tzu Read More

How many meetings with clients have you been to that were aimless, unstructured and poorly planned? If you're like most professionals, probably quite a few. The problem's particularly acute when it comes to business development meetings: your first few meetings with a potential client when you and they are trying to figure out whether you sh Read More

Getting referred down is not the worst thing, depending what you make of it. Here are 3 musts to improve results and increase sales. Read More

If you've been wondering how Google plans to make money off of Google Voice, the company's voicemail, telephone routing, and general VoIP applications, here's a hint: advertising. That's pretty much how Google makes all of its money. The question is, what kind of advertising? Read More