90% of customer retention is about communication. Be proactive in your communication (especially about negative communication – price increases, late delivery, back-order) etc. and you will have a customer that “feels” your company. Read More
The whole focus in the launch is about the product! Afterall, that's why they are called Product Introductions. Just one time, I'd like to see a product introduction that focuses, instead, on the customer Read More
Here is a valuable, quick read from Communications Guru Stacey Hanke on how to make sure you go into 2012 beating your greatest competition...YOURSELF. Most of our communications issues are a product of our self-talk - Stacey give tips how to correct this. Read More
It seems all we’ve been hearing about the holiday shopping season is that consumers are crazy for deals. They’re using their smartphones to scope out the best prices, signing up for daily deals services to get special offers and even camping out at the mall on Thanksgiving to get discounts at dawn Read More
Recording the details of a sales meeting with a pen and paper divides a lot of professional salespeople.I remain a firm believer in the value of taking notes, here's why: Read More
There's, rightfully so, a huge rush to Challenger Selling. But I worry, it's starting in sales. Sales cannot successfully sustain Challenger Selling, unless the entire organization has a Challenger Business Strategy. Read More
An interview with Will Hinton, serial entrepreneur and networker.
* You’re not going to flip a switch or buy some software to bring in business
* The biggest value of technology and online marketing is turning a cold call into a warm call, filtering through prospects, making it easier for people Read More
Imagine a contest. You've landed in a city you've never been to before. You're goal is to get to a certain location. Others are trying to reach that location, you don't know who they are. The person that gets there first gets $10 Million. Read More
In this week's post on performance metrics, I'll take a step back. Rather than looking at a specific metric, I'll spend a little time talking about the differing points of view on metrics---the sales person/individual contributor's view and sales management's view. Read More
If your target customers are small business owners, you’ll be interested in the results of the latest study from the Enterprise Council on Small Business. Two years ago, in the heart of the recession, ECSB asked small business owners, “What is the single most important problem facing your business Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!