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It's challenging to get prospects to return your calls. Here are nine reasons why they might not be calling you back Read More

Do you have a loyalty program for your customers? If not, then you could be missing out on a way to capture more sales. Did you know that patronage from loyal customers typically delivers 65% of your revenue? Time to think about a loyalty program Read More

Interviewing salespeople is difficult. It is hard to unearth whether they really have the underlying attributes of a high performer, or whether they just talk a good game. The TSB Success Attributes Hiring Guide just may help you hire your next superstar, or avoid your next turnover statistic Read More

Monday I wrote a post about a teenager's use of shady sales tactics. I got several comments here and on LinkedIn, and everyone agrees that it's incredibly sad that teenagers and young adults are taught to use sleazy sales methods. I couldn't agree more. There will always be companies that view sales as a zero-sum game, and unfortunately they often hire eager young people to do their dirty work.

But shouldn't the kid take a share of the blame Read More

How moving your sales force to following a process and giving them access to technology will increase your sales a competitive advantage. Year over year performance in numerous KPI’s including revenue per account, average deal size, market size and more Read More

In the light of the federal government's proposed $3 trillion budget for GFY2011, FedSources' Bill Gormley explains the small business federal contracting opportunity for 2010/11 Read More

If you only call a prospect one, you are missing out on a huge opportunity to make a sale. The odds of someone buying off of you after one call is rare, but if you don’t continually call, you will miss out on an 85% or greater chance of getting a sale Read More

Two recent revelations helped me see how destructive call reluctance is to a promising career, to producers that are negatively impacted in their efforts to help people with their financial needs Read More

Friday a teenager rang my doorbell. Usually when kids come to my door they're trying to sell me crap that I don't want, but as I prepared to say "no thanks" he let me know that his motives were not financial. He told me he was in a group for young entrepreneurs, and as part of an effort to practice speaking in public his assignment was to go door-to-door and introduce himself.. Read More