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It is one of the biggest questions you will hear in any open forum on Social Media: Which department owns social media? It is a main topic that I will be covering at a panel discussion with the PRSA on June 8th in New York. But I wanted to outline my thoughts here and summarize some of the key sides of the debate.

While attending the SocialMediaPlus conference in Philadelphia on May 25th, I listened to the famous Frank Eliason from @ComcastCares. In his purely interactive session, Frank received this question: Do you see social media creating a convergence of marketing, PR, and customer service? Frank answered that he did not believe these areas would “converge”. Read More

Customer relationship management is all about understanding your customer. Through customer understanding, your business can deliver successfully and profitabl Read More

Have you ever badmouthed your competition? Here are 4 rules to remember so that you keep a positive attitude towards your competition. Read More

Knee-jerk regulations proposed by the US government could crush funding for smaller businesses. Do you want civil servants deciding if your business is fund-worthy? Read More

Claiming your venue on foursquare provides business owners with a ton of benefits. Access to foursquare Stats is one benefit. Do you use foursquare Stats Read More

It was recently announced by GetJar; the world’s largest cross platform app store, that the web and mobile messaging service provided eBuddy has surpassed the 50 million download marks for its eBuddy Mobile Messenger app. At the time of writing this article, the number shown stands at 50,655,934 downloads up to date. Read More

Google Calendar is a free time-management web application offered by Google. It became available on April 13, 2006, and exited the beta stage in July 2009. Users are required to have a Google Account in order to use the software. Google Calendar is a free time-management web application offered by Google.. Users are required to have a Google Account in order to use the softwar Read More

Using your business credit cards on regular basis, you might not be aware of the amount of credit card charges if you make a late payment or exceed your credit limits Read More

In order for other people to buy you, you have to buy yourself first. That means building your confidence. There are no tricks, gimmick, shortcuts, or secrets. The people who are most confident and the most comfortable in their own skin are the people who have built the foundational attributes of success, who have built the foundational attributes of sales, and who pursue stretch experiences Read More