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In a previous post, Concentrate on Customers, Not Yourself, I mentioned service that might discourage or lose you a customer. Today, I'll relate customer service that made a very positive impression. Although this occurred at a fast food restaurant, the principle applies in any business, including your home business. Read More

Here is a helpful article for novice small business operators looking to understand the impact of SEO on their sales as written by my guest, Jennifer Tanzi of Buydomains.com: Read More

In this video, Steve Hoffman talks about how an idea to move into postcards from higher end photographic work helped grow his company considerably. Hoffman and his employees used the latest in digital technology to expand their offerings and slowly move into totally new services that eventually became the main focus of their business. Read More

In this blog post, Lynette DeNike gives five suggestions about how to run a smarter small business. Her suggestions are specific for businesses grappling with the economic recession including the suggestion to "Change your product mix". There is also a common sense recommendation about bartering for services. Read the article for more of Lynette Read More

Working 8, 10, sometimes 12 or 14 hours a day. A slave to their business. And worse yet, the summer is passing quickly by. How can we change this? And quick? Read More

I carry many hats working for a law firm. I am a legal assistant, billing clerk and also the receptionist. A couple of weeks ago I attended a seminar called “How to Be an Outstanding Receptionist.” Not that I wasn't any good at my job, but in recognition of the fact that no one is perfect and we all need improvement. Most of the seminar was a ref Read More

As a small business owner you are dependent on cash flow - and making sure that your customer payments transact seamlessly, securely and reliably are critical to that cash flow. Here's an overview of the payment options you may want to extend to your customers as well as the best practices and self-protection tactics you should employ when accept Read More

Yes, there are small businesses out there that are considering growth opportunities even as our current recession keeps a tight hold on our economy. But for those small businesses that are in this situation, any steps that they take to expand operations should be carefully implemented. Read More

Once you've tamed your inner-guilt monster, you are ready to welcome that most wonderful of words into your vocabulary. We're certain you barely use it. But it's a potent combination of two letters that could routinely save our sanity. Go ahead. Say it. You know the word we mean. Read More