AngelBiz commented on the following stories on BizSugar
It is always a good idea to keep an eye on the competition by various means you suggested in the article. Although you should be careful about riving your strategy solely based on competition.You need to look at your own business mode, strengths and target customer to come up with your business plan without worrying too much about competition."
I think both skill and passion are required to succeed in business as well as arts. I would rank passion slightly ahead of skills when it comes to entrepreneurship. You can always hire someone for the skills, but if you don't have passion or believe in what you are pursuing it will be very hard to keep going on the difficult road of entrepreneurship."
One of the best approaches I have found to separate from competition selling the same products is through customer service. When you provide top-notched service and don't give the customer to go anywhere else you have the customer for life. This is approach Amazon and Zappos has taken. They are selling pretty much commodity products that many others sell as well. It is through customer service that they keep customers coming back. "
While I agree that using business plan software will save you time and effort you should not forget the value provided by writing your own business plan fro scratch. As they say all business plans are useless, it's the planning that is valuable. The planning and thinking you need to go through when writing a business plan will help you clarify your vision and help with developing action plan. "
I think the biggest issue for small business is availability of data. They do not have all the systems in place and hence have only limited data to work with. Once they do have the data there are number of easy to use tools, such as Tableau that can help analyze it without requiring technical knowledge."
Excellent Infographic and couldn't agree more. Multi-tasking is like juggling multiple tasks in midair and doesn't work most of the time. Changing from one task to another takes extra time that can better be utilized by focusing on one task and moving to the next one after it is completed. "
I think the last point is really the key. More and more people, and your customers, are going mobile. With the Smartphones and tablets it has become easier than ever to access information on the go, which has cut down on the desktop based usage. If you don't have good mobile strategy you stand to lose those potential customers. "
In my experience online meetings are like double edge swords. They can save you money, travel and provide great convenience. They will work well in most cases. However, there are situations when face-to-face meeting works better and is warranted. Nothing can substitute the personal touch and relationship building opportunity that face to face meeting provides. "
Erik - All are excellent points. I would also state the obvious which is to engage with the customer rather than making the conversation a one way street. By letting customers a chance to speak up and provide input and engaging them in a dialog will help improve the relationship and customer engagement. "
Agree with all the points. If I can add one more tip to this list - make sure your ecommerce platform is mobile friendly. With so much traffic being generated from and purchases being made from mobile devices these days it will be a mistake to ignore this."