AngelBiz commented on the following stories on BizSugar
5 Ways to Turn Customers into Brand Ambassadors
"Savannah - Great article. This is what great companies like Apple do. I particularly like #1 and #4. You have to interact with them on a regular basis and listen to their feedback. This will help make your product better and make your customers feel better. Also, you don't have to give monetary reward for their effort. Recognizing them in front of others or giving simple Thank You can go a long way. "Customer Service Costs In Franchising
"Nice Infographic. Customer Service is a double edge sword. One poor experience can make you lose lifelong customer forever. On the other hand a good customer service can help increase your business. Just ask Zappos who is selling more than a billion dollar worth of shoes online on the back of great customer service."How to gain exposure for your business via community and charitable fundraisers…
"Tom - Really loved this post. For small business owners it is very important to stay in touch with community you operate in and give back. This is how they can build close relationship with the customers and fight against the large retailers that can offer lower price. While customers do like low price they will go to those businesses that give back to their community."7 Tips To Help Build A Happy And Motivated Workforce
"Excellent tips Mark. Happy employees lead to happy customers, which lead to better business. I particularly like #2 and #3. Showing them true appreciation will make them give their best. Also, don't underestimate the value of small rewards. Giving them paychecks and bonus at the year end is good, but giving them small rewards - monetary or non-monetary - along the way will help boost their motivation. "Subscribe
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Managing Adverse Social Media Comments
"All these are excellent points. I particularly like #2 and #3. You have to respond to the negative comments promptly before they go out of hand. Also, taking the person privately after you have responded in public is an excellent idea. The bottom line is not to get into mudslinging publicly with the commenter. That will only hurt your business."