Lady Tori commented on the following stories on BizSugar
Hi Yoni, Thanks for your comment. I suppose I have committed myself to the customer is always right theory because I am providing them with something they want, its when as Niall says, what they want and what they need are two different things that the disagreements come in to play. As a consumer we are convinced by advertising that we 'need' the latest technology, I just hope my team take the time to find out if that's what the customer really needs/wants. There's no excuse for customer rudeness and we can get a lot of it working in the service industry. Thanks again Tori"
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