RJohnson4444 commented on the following stories on BizSugar
Recession Cures: What & What Not to Do
"The survey referenced - excellent. The suggestions the survey suggests - weak. I've worked with numerous businesses through this downturn, and generally speaking, rescessions demand a turn-around business philosophy. Here, mission statements don't count. It's day to day blocking and tackling. The 3-5 year horizon becomes a 3-5 month horizon."The Toxicity of Silent Problems
"Martin, thanks for your reply and question. No, I do not believe the silent problem phenomenon I describe in my book has little correlation with the Theory of Contraints model developed by Goldratt - here’s how Wikipedia describes it. “The underlying assumption of Theory of Constraints is that organizations can be measured and controlled by variations on three measures: throughput, operating expense, and inventory. Throughput is money (or goal units) generated through sales. Operating expense is money that goes into the system to ensure its operation on an ongoing basis. Inventory is money the system invests in order to sell its goods and services†Infrequently, silent problems could be contraint related, however, most of the time, there isn’t a correlation. In most instances, silent problems have a tie back to emotional intelligence, since the reason we avoid many problems has an emotional connection. For instance, many avoid conflict and consequently problems that require confrontation to solve often grow silent (avoided or neglected) over time. In fact, there are a host of reasons I discuss in my book regarding why we avoid, which is void of contraint limitations. "« previous1 next »
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The Problem With Under Promising and Over Delivering
"Exceeding expectations is a dangerous trap. Its when smiles become frowns when delivering the same level of service that one realizes the challenge of delivering on this front."