Frankstrong commented on the following stories on BizSugar
Sorry, Gary Vaynerchuk. This Time You're Wrong.
"I agree with Gary on starting with your own customers -- that's where I think social media has flipped traditional models on their heads. We used to ID a market, segment it, develop messages that resonate, refine, rinse, repeat. Today, our communities are actively telling us what they are interested in and what they want to here -- I think that's the starting point. Find your fans on the platform of their choice and grow the community from there. "Subscribe
How Small Businesses React to GoDaddy Outage
"Sorry for the delay Heather, but thanks for the comment! Funny, that I follow a lot of small businesses on Facebook and watch this unfold in near real time; Barbara working to contact her customers on Facebook since the outage affected her site and her email. "