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Chatbots are dominating discussions about AI, customer service, and sales. Over 20,000 websites using chatbots were analyzed to figure out where and how are they actually being used? Read More

Reduce the dreaded bounce from your online marketing by building better pages, creating better content and providing the end user with a first-class online experience. Read More

Retail brands spend way too much time managing shopping feeds data. Here’s how to make the process less crazy—and more scientific. Read More

Part of building a great brand, is getting that brand out there. Social media is an important platform for engaging and positioning, which means consistent posting, collaboration, utilizing a variety of post types, and staying on brand. Read More

Black Friday, Small Business Saturday, and Cyber Monday are less than a month away -- if you haven't started your holiday marketing plan, now is the time to get a jump on strategy. Promo and Outbrain joined up to create this free, uncaged e-book. Read More

Ahhh, the beauty of choice. There are dozens of options for creating beautiful, usable, forms, surveys, and landing pages -- this article takes an in-depth look into three of them to contrast in compare. Read More

Part 1 looked at retention strategies pre-sale, part 2 focuses on how to keep customers and build loyalty after the sale, with ongoing customer support and continued nurturing efforts. Make customers for life. Read More

Employee turnover due to poor onboarding practices is an unfortunate and senseless reason to lose a good recruit. But, it's all too often a new employee comes in, fills out the paperwork, does some computer and live training and then boom -- it's to the wolves for them. There are better ways. Read More

Landing that enterprise sale is like nabbing your white whale -- but they can drag through the pipeline for months, maybe years. By taking a look at General Assembly (pre-$413M acquisition), we noted some key processes and takeaways they employed to shorten their sales cycle and land their white wh Read More

As customers, we don't swallow the pill, so why would we dole it out from the other side? Lying might SEEM like the easiest way to solve a problem and string a customer along, but that's garbage and we know it. Here's a look at how transparency and honesty play heavily into the CS game, from first Read More