BizSugar.com › User › DorothyAtForty › Submitted

Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams. Read More

Time blocking is not a new developer practice, but this article does a good job of explaining the methods and benefits behind the idea. And even though it's written for developers, it's a great practice for anyone who's day is task-based. Read More

I don't think it's news to anyone that first impressions play a crucial part in how customers and potential customers feel about your business, but maybe it's become so much of a cliche that we've become complacent on checking ourselves. It's easier to make a good impression than to correct a bad i Read More

Taking the typical product-market fit and turning it on its head to serve enterprise (dubbed the product-money fit) this article introduces a more efficient way to sell to enterprise-level customers.

Two big things here: Product and People.

Understand your customer and their needs -- how wil Read More

People are always trying to sell you on how difficult SEO is in hopes that you'll outsource to an agency. But SEO is pretty cut and dry. This straight forward flowchart makes SEO easy. Read More

When you want to keep up with the competition and the future of work, but aren't sure where to get started, this article is a good place to start. Read More

To start boosting your customer's experience for 2018, make sure you're tracking these 33 essential metrics. There's really no excuse not to -- not only is it relatively easy, but it proves major insight into the inner workings of CS and increase satisfaction. Read More

Continuing education in professional development is vital to keep up your career. One major talent that is often ignored is how to give a proper presentation. Whether your writing a business report, updating your team, or developing an investor pitch, and you are not sure where to start, this 12-ch Read More

Customer experience is such an integral part of any business, that it's surprising to realize how many people neglect their building blocks. This infographic lays out stats on 5 key components: perception, interaction, friction, issue resolution, and communication. Read More

Technology has been playing a key part in business for a while now, and it's always changing. With several aspects of business operations moving to automation, the lengths we can reach to provide better customer service, better product, a better customer experience, and optimize workflow is endless Read More