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How do you give your customers all of the information they need while keeping your reply short and concise? It’s easy enough if you just train your brain to do it and use the handy tools at your disposal. Read More

At some point, even the most successful businesses hit a wall. Sales plateau, the customer base stops growing, morale is low, and revenue is either flat or falling. The best companies – and the best entrepreneurs – find ways to overcome such stagnation. These tips can help... Read More

You may be thinking that it’s a blast to have a market monopoly, but have you considered the ways monopolizing the market hurts you, your customers, and even your customer service team? Read More

There are many myths about what it takes to start a business. Time and time again, experts in entrepreneurship and business (often with little to no operating experience of their own) offer formulaic advice on what startups must do to succeed. Much of this advice is wrong. Read More

In customer service, we hear many of the same phrases all day, everyday. As a self-proclaimed representative of the hoards of customer service workers out there, here are just a few of the things NOT to say when interacting with those of us who genuinely try to lend a hand… Read More

You've heard about some companies (Yahoo for example) requiring employees to work only from the office. Such requirements are very short-sighted. Distributed teams provide huge benefits for small businesses and startups. Which benefits? Read on...
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Today, no company can control all the conversations that take place about the company’s products and services. Building a brand is increasingly important to success. Here's why you should focus on building a strong brand and not just focus on building a strong business. Read More

As customers, we often put our expectations in the hands of the customer service team. How do you, the customer, take charge of your own experience? 10 good tips here. Read More

We all experience failure at some point in our lives. Nine out of 10 startup businesses fail. But, there are two common mistakes made by businesses that fail and you can learn to avoid those mistakes. 
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Most offices aren’t built with our well-being in mind (or for getting actual work done). The typical full time employee spends eight hours a day sitting at a desk away from sunlight. Want to improve the creativity, productivity, health, and happiness of your employees? You'll want to read this. Read More