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I was in Vancouver during the last weekend of the 2010 Winter Olympics. I have to say I was really impressed by the city’s organization, appearance, and performance quality. But most of all, I was impressed with how they handled themselves professionally and creatively to overcome shortcomings and criticism of the winter games. Read More

We have all heard the conventional wisdom that “the customer is always right” and “we exist to serve our customers,” but what if you have a customer that is so bad that his association with you damages your business? I say fire him. Read More

Networking is one of those things that doesn’t come easy or natural to everyone. Who do you talk to? What do I say? How do I approach people? How long should it take? These are a few of many questions I hear about networking. Read More

Learn how the Theory of Constraints was used to improve a manufacturing company's cash flow and profitability. This case study is based on a real project. Read More

So what’s the deal with business plans? Do they serve a real purpose or is it simply a document people need to fulfill loan requirements? Read More