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In the spirit of the holiday season, let us inspire you with some amazing holiday customer support stories that will leave you motivated to do the same. Read More

Social media is more than just a marketing tool. It provides companies with useful information they can use to grow their business. Read More

The last month of the year can be the busiest and most overwhelming for business owners. There’s a lot to be accounted for, plotted then projected into the incoming year with planning, not to mention preparing for annual taxes. However, the process of year-end preparations for your business account Read More

Zappos has become a benchmark in providing amazing customer experience. You too can have the same. Here are three points about the Zappos experience that you can apply to service your customers this holiday season. Read More

Before you distribute your survey questions or form a focus group discussion, be wary of these five stumbling blocks that most businesses encounter when doing their market research. Read More

Given the fast pace with which market dynamics and policies are developed together with the global financial crisis, you would need a risk management team to help your company achieve higher returns leading to increased confidence and trust for stakeholders to do business with you.That being said, Read More

Are you constantly running behind, always moving against tight deadlines and cutthroat competition? Maybe it's time to outsource some of your online marking Read More

Time has taken its toll on the ordinary business plan, and it largely improved the areas related to customer interaction. As technology advances, businesses do, and with that came the improvement of customer service. Here’s the latest juice on customer service. Read More

A limited budget and a small team can inspire you to come up with innovative ideas and creative solutions that no amount of money or unlimited resources can replicate. Here are a few ideas to get you started on getting the word out on your small venture. Read More

For those in the finance and accounting world, 'tis the season to make sure that the books are filed, the receipts are in order, and the documents are in their proper place. Make sure you've ticked off this checklist for your small business' year-end financial requirements. Read More