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A report sponsored by PricewaterhouseCoopers (PwC) shows that only one-third of management executives rely primarily on data and analytics when making strategic decisions on their businesses. Executives still rely on gut instinct or experience but acknowledge big data can be a huge factor when maki Read More

Small business owners (SBOs) usually have limited fund sources for their startups, so financial advice from the experts and fellow entrepreneurs are extremely helpful to create and maintain successful businesses. We list five financial tips every small business owner should know as advised by seaso Read More

These technological innovations will not only change the way agents take calls and the way contact centers measure success, they will ultimately have a profound effect on the customer experience. Read More

There is nothing more important for a contact center or any business than providing good quality service. Answer the questions for the skills that needs evaluation for customer service. Read More

Since this is the first market research weekly round-up we’ve ever made, it’s only fitting we cover articles about its history and content that tackles the newest fad! Who knew market research was present in the 1920s? Check out the articles that caught our attention. Read More

From musicians acting like Jesus to dissatisfied customers; Last week was an entertaining week for the Customer Service industry. It helps too when Kanye West stirs up another controversy to up the fun and novelty. Here’s the juice on last week’s #custserv round-up. Read More

With a forecasted industry growth in 2014, the FAO market remains strong and competitive. Here are ten trends to watch out for in the FAO industry – we are already predicting some of them are going to be game changers. Read More

Through the years, business analysts have studied and formulated ways to correctly measure customer satisfaction, growth, and loyalty. Some of the usual ways by which these are measured are the Net Promoter Score and the Customer Satisfaction Survey. Which one should you use for your business? Read More

Business owners can now collect data about their marketing efforts in Twitter thanks to Twitter Analytics. But how can businesses maximize its benefits? Read on to find out. Read More

First impressions do last. Whatever your business is, the initial point of contact with a new customer or a potential customer is crucial. So how do you leave a lasting impact on your first-time customers and make them repeat customers? Here are 5 proven ways to help you do it. Read More