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Leave it to the experts. This is how outsourced call center operations are seen by the business industry today. Take a look at the figures that show the advantages of outsourcing call center operations on this infographic. Read More

We have rounded up the Top 10 inspiring Zappos customer support stories that will challenge businesses how to become better at offering first-rate customer service experience. Read More

While most businesses think that creating positive customer experience takes a tremendous amount of work, the truth is it only takes a few minutes or a simple gesture to make a customer experience an outstanding one. We have listed five creative ideas on improving the client experience. Read on mor Read More

Accounting in businesses used to involve a lot of painstaking process of paperwork, but in this digital age, even small businesses can highly benefit from accounting software available in the world wide web. Read More

Below is a list of the top 5 must-have software for your co-sourced call center workforce. These selected software meet the needs of today’s dynamic environments. Read More

With the big changes to the IT platform landscape, come new risks that organizations need to think about. The advances that have changed the IT industry - the Read More

With Twitter having more than 300 million user accounts, it has become an important network for companies to reach out to their customers. There are well-established and successful brands that have come up with best practices companies could emulate to attract a loyal following and transform custom Read More

Here are Pat Keegan's advice on how to avoid common outsourcing mistakes by doing these 8 best practices. Read More

Here are my five favorite influencers on the internet who provide me with great resources that increase my knowledge exponentially; you should consider following them as well. Read More

Let’s take a fresh look at twelve of these informative blogs that share technology news, trends, real-life customer experiences, tips, techniques and best practices for companies improving service. Read More