Joannw2016 submitted the following stories to BizSugar

It’s a big number–and unfortunately, not a good one. It’s approximately what U.S. businesses lose every year because of poor service. How can retailers decrease this number and actually design a customer service program so good it actually converts? Read More
Dealing with unhappy, frustrated, and even angry people over the phone is part of the daily life of a customer service adviser, but things can get even trickier if they are a little more down in the dumps than usual.

Blue Monday is reported to be the most depressing day of the year, and in 2017 Read More
We hope your customer service department saw a lot of improvements in 2016. But no matter where you stand at the end of the year, every team is wondering the same thing: what will 2017 bring?

In this article, we’re going to give you a sneak peak at some of the customer experience trend Read More
Check what happened in search today, as reported on Search Engine Land and from other places across the web. Read More

7 Tools for Generating Infinite Content Ideas for Your Blog

7 Tools for Generating Infinite Content Ideas for Your Blog - https://www.quicksprout.com Avatar Posted by joannw2016 under Strategy
From https://www.quicksprout.com 1471 days ago
Made Hot by: Digitaladvert on February 18, 2017 1:31 pm
Blogging sucks. Okay that’s a bit extreme. In fact, there’s a lot that I enjoy about blogging—mainly connecting with you ... Read More
There is no shortage of visual marketing tools out there. As the marketplace continues to get more crowded, it’s important to identify which tools will actually help your social media posts stand out. Read More
In the age of the digital customer, delivering differentiated customer service has become a strategic imperative.

Statistics show that 78% of customers have ended a business relationship because of bad customer service, while it's also estimated that it costs a company six to seven times more t Read More
Workflows provide a simple way to understand your business operations. These documented workflows can be optimized and automated to increase profits.
Read More
Pinterest content marketing for referral traffic discussed with the very clever Louise Cottrell of Travelpinners.com. Louise specialises in building audiences as well as driving traffic, leads and sales in the travel and tourism space. Read More
Thanks to a decline in ad revenue, social media giant Twitter has posted their lowest revenue growth since the company went public four years ago. Projected to hit $740 million in revenue, the site had less than $720 million – a fairly large sum. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!