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When you join a Twitter chat for the first time, it’s a little like walking into a high school lunchroom all over again.

Some people are regulars to these chats, they have accounts that are instantly welcomed by participants, their tweets ballooning in retweeted and liked popularity. Other users Read More

Simple and powerful tips anybody can use to improve their customer service skills. Learn to market yourself and your company effectively. Read More

We’re a team. We plan, write, and edit as a team. And we pump out a good deal of content.

But it hasn’t always been so easy.

When you’re trying to get the most out individuals and keep them functioning as a group, it can be tough. Read More

Let's drill down into the key tactics and marketing technology within each of these tactics which will be important in 2017. Read More

It’s a big number–and unfortunately, not a good one. It’s approximately what U.S. businesses lose every year because of poor service. How can retailers decrease this number and actually design a customer service program so good it actually converts? Read More

Dealing with unhappy, frustrated, and even angry people over the phone is part of the daily life of a customer service adviser, but things can get even trickier if they are a little more down in the dumps than usual.

Blue Monday is reported to be the most depressing day of the year, and in 2017 Read More

We hope your customer service department saw a lot of improvements in 2016. But no matter where you stand at the end of the year, every team is wondering the same thing: what will 2017 bring?

In this article, we’re going to give you a sneak peak at some of the customer experience trend Read More

Check what happened in search today, as reported on Search Engine Land and from other places across the web. Read More

Blogging sucks. Okay that’s a bit extreme. In fact, there’s a lot that I enjoy about blogging—mainly connecting with you ... Read More

There is no shortage of visual marketing tools out there. As the marketplace continues to get more crowded, it’s important to identify which tools will actually help your social media posts stand out. Read More