BizSugar.com › User › nlagunzad › Submitted

Don’t let your call center be held back by these five barriers to customer centricity.

It’s crucial to make sure that the voice of the customer is being used to enhance existing services and come up with fresh techniques. Ideally, a contact center must operate on a continuous loop that integrate Read More

Are you guilty of using formal language in social media interactions with your consumers? These tips will help you talk to customers in a friendlier way. Read More

Millennial consumers have grown up exposed to infinite choices, and this made them more than capable of smart consumption. This is also probably why ther are the most studied demographic. Here are tips to help you build credible marketing strategies. Read More

Instead of emulating empathy using scripts, call center agents must be trained to be open-minded and tactful. Here’s how to do that. Read More

Unfortunately, this makes budding entrepreneurs susceptible to a lot of misconceptions about social media customer service. Among them are the following. Read More

In today’s times, technology has powered many businesses. There are a range of businesses that use technology to make things easier for consumers, whether it’s B2B or B2C. Read More

Here are some things to think about before you entrust the customer experience to a self-service platform. Read More

Here’s all you need to know about the launch of Instant Articles and some tips on how to use it for online customer service and marketing. Read More

Oftentimes, customer engagement plummets because of poor internal business processes. The culprit may be one of these four factors. Read More

Do you feel like a slave to your Facebook addiction? Save your productivity (and sanity) from this online obsession with these tips! Read More