Joining conversations about your products or services is a great way to enhance the customer experience.
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Nlagunzad submitted the following stories to BizSugar
Invite customers to talk about your brand
Posted by nlagunzad under Customer ServiceFrom https://www.openaccessbpo.com 2967 days ago
Quality monitoring tip: Listen to your customers
Posted by nlagunzad under Customer ServiceFrom https://www.openaccessbpo.com 2976 days ago
Here are guidelines every call center can use to make their performance monitoring strategies more customer-centric.
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In numbers: The value of friendly customer service
Posted by nlagunzad under Customer ServiceFrom https://www.openaccessbpo.com 2983 days ago
It turns out that friendly customer service is worth millions and millions of dollars. Find out how your call center can deliver friendly services.
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Driving customer satisfaction with multilingual customer support
Posted by nlagunzad under Customer ServiceFrom http://neo-captive-bpo-solution.com 2983 days ago
If you're planning to equip your business with multilingual customer support, here are some pointers that you need to consider.
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How to provide a luxury customer experience
Posted by nlagunzad under Customer ServiceFrom https://www.openaccessbpo.com 2986 days ago
Every customer deserves grand services from the brands they patronize. Here’s how call centers help create this kind of customer experience.
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When to escalate social media complaints
Posted by nlagunzad under Social MediaFrom https://www.openaccessbpo.com 2988 days ago
Call center managers must keep these pointers in mind when handling social customer service channels.
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What's slowing down your customer service?
Posted by nlagunzad under Customer ServiceFrom https://www.openaccessbpo.com 2989 days ago
Speed is not a one-dimensional call center requirement. It’s deep-seated within a brand’s customer service strategies, policies, and the customer journey. Customers today are so used to everything being handed to them fast, thanks to the Internet and the explosive proliferation of the smartphone.
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5 Types of brands that people unfollow on Facebook
Posted by nlagunzad under Social MediaFrom https://www.openaccessbpo.com 2990 days ago
If building an online following is a massive challenge, gaining back the audience you lost—meaning,your “un-followers”—is an even bigger trouble. Social media marketing becomes instantly useless if people keep unfollowing you, and that’s why most marketers hold a grudge against this Facebook featur
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Twitter Marketing: Why aren't your customers following you
Posted by nlagunzad under Social MediaFrom http://back-office-outsourcing.com 2995 days ago
As Twitter continues to be a powerhouse, businesses need to learn how to maximize the multiple opportunities it brings to reach their target markets, encourage social engagement, and turn mere followers into loyal customers.
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How customer service strengthens customer relationships
Posted by nlagunzad under Customer ServiceFrom http://neo-captive-bpo-solution.com 2997 days ago
Customer service should be more than just a service—it should be a service so remarkable that it satisfies consumers and empowers customer relationships.
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