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As we all know that good customer support is an important factor that will help in improving the business. It makes easier for the business clients to get the solution of the problem, painlessly and quickly. Among the different customer support channels that are available in the market that is a ph Read More

Holidays are considered to be the best part of the year, especially for sales teams. As much as 40% of sales happen during the last two months of the year, according to a Yahoo’s holiday shopping trends survey. Spreading holiday cheer is fun, but rising competition makes it difficult for firms to g Read More

CRM is an integral part of the organisation, whether they are local or international players. They are increasingly seeking innovative ways to maximise the employee productivity in order to meet the operational demand on day to day basis. Read More

Managing and operating a business successfully is a challenging task. In a market muddled with competitors, it has become very important to manage your business efficiently, as even one mistake can prove to be detrimental to your success. To thrive in our increasingly competitive world, it is cruci Read More

The holiday season is fast approaching and so getting ready with traditional marketing techniques makes sense. There is no doubt a strong sense of people contemplating to buy and deciding what to buy, from where to buy. The choice of online and the physical stores are getting ready to stock up by s Read More

It is rightly said that “customer is the king” as all the businesses completely depend and rely on their customers. However, nowadays this king is targeted by a plethora of companies and they have a variety of options to choose from. Hence, it is becoming increasingly difficult to allure more cust Read More

n current scenario, there is an increase in the trend of online shopping and as a result the number of ecommerce website is also increasing at a rapid pace. Hence, customers have multiple options and they can immediately switch to another website if they are left unattended or are not satisfied by Read More

In the fast moving business world with accelerated pace, taking a decision, or should we say, taking a very informed decision is very imperative. With scenario changing at every second in the globalized village of the transaction, having up-to-date data is essential; and what, is even more, necessa Read More

'The purpose of a business is to create a customer.' ~ Peter Drucker
And, growing sales graph is one of the main objectives of every company management. Read More

In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels—phone, mobile, text, and Web—which translates into customer retention and higheCustomer service is marketing: When a customer interacts with a business's Web site, over t Read More