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Whether you are brand-new to your position or have been experiencing a difficult time interacting with your employees, you must realize that respect is not something that automatically comes with the position, but it must be earned. This is a mistake that many new managers or bosses make as they think that merely being in the position of superviso Read More

I have spoken to many small business owners recently. I wanted to know from them what their plans to grow are. This is what I realized when I talked to them. Read More

How do you collect on delinquent accounts without damaging the customer relationship? How do you manage the balance between keeping a steady stream of new clients coming through the door, servicing your existing clients, and keeping the accounting books even? Read More

Online brand marketers seem to be somewhat blinded by this measure and this appears to be largely a hangover from the early days of the net when the pure novelty and the potentially serious ramifications of the “click through” first dawned upon us. In the world of direct response marketing, it seems that more tangible measurements have greater imp Read More

Practically every business must manage debt. For small- to mid-size companies, how much is too much? To find out, we tapped Eric Siegel, Wharton adjunct professor in management. Read More

With all the talk around here lately about social media's place in business, customer interactions and service recovery, and marketing strategies for growth, I've been thinking more about how the world of marketing and doing business has changed with the digital/social "revolution". Read More

For all the effort it seems many social media marketers go through, many of their messages just don't resonate with me. There are four areas I see where they are getting it all wrong. Read More

The most positive thing to be said of recessions is that they eventually end. As bad as the Great Depression and other downturns were — and for as long as they lasted— the country ultimately emerged stronger, and grew more prosperous after each one. This has led some to wonder if a recovery from today's recession is on its way. We are not out of t Read More

A big part of the reason for the amazing success of this campaign was not what they were marketing, but how they used social media to do it. In that, there are some lessons anyone trying to promote a product or service could use. Read More

So what should you consider before making the jump and firing your boss? In reality there are a number of questions that you will need to address before you will be in a position to swap your driving boots for slippers. Read More