Swarmcontent submitted the following stories to BizSugar

You really can't miss this: Top CS and CX experts share upcoming trends in processes, data, technology, and innovation techniques! [VIDEO + TRANSCRIPT] Read More
Just as every friend group has the idealistic Charlotte, customer success managers have their unrealistic customers.

And what happens to these Charlotte Clients? Ultimately, they’ll churn when expectations aren’t met.

That’s why I decided to illustrate the strongest strategies customer succes Read More

How to humanize your hiring process

How to humanize your hiring process - https://www.typeform.com Avatar Posted by swarmcontent under Human Resources
From https://www.typeform.com 1208 days ago
Made Hot by: sundaydriver on February 27, 2018 12:38 pm
Let’s face it—applying for jobs is up there with doing your taxes and standing in line to renew your passport.

Trying to inject a healthy dose of personality into a cover letter while conforming to a rigid job spec isn’t the most exciting way to spend an evening. And navigating a sea of blank te Read More
How to simplify software adoption and reduce resilience to change

For 87% of businesses, digital transformation represents their top priority and the main principles connected to digitalization are already clear. Although the roadmap that leads to digital disruption is already drafted for at lea Read More
A VoC program is the key to customer success for any company that wishes to achieve delight and create advocates out of their customers.

Do you want your very own champion customer sharing their positive opinions to everyone (hmm, maybe a blog community…) on your behalf?

Listening to what the Read More
SaaS companies rely on their CSMs to build and develop customer relationships that will turn clients into advocates.

It’s now more important than ever that companies find the individuals that will work towards increasing retention and encourage return users. Read More
The current digital disruption has undoubtedly affected and positively impacted staff training limitations and reach. Technological advancements have introduced newer, more productive ways to onboard and train employees.

With so many options to choose from, it’s easy to overlook the benefits and Read More
An untapped opportunity to delight your customer, enhance engagement, and increase retention lies in proactive live chats.

As shown in the infographic below, visitors who engage through proactive chat are 6.3 times more likely to purchase.

Not only that, proactive live chat increases sales vo Read More
As is the case with other kinds of online enterprises, SaaS applications can increase their market presence through creative application of appropriate conversion rate optimization strategies. UX-related optimizations are especially valuable, as SaaS products rely on long-term customer engagement f Read More
I have a challenge for you….first, I’d like you to check our list of resolutions for customer success managers. Second part of the challenge, is making this list a company-wide goal. Third part of the challenge is reporting on progress. Tell us what successful moves you made to get closer to you go Read More
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Share your small business tips with the community!