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How to Meet the Demands for a Digital Customer Experience

We all know businesses must innovate to keep up with customer expectations.

From food companies reducing sodium in TV dinners for the health-conscious, to car manufacturers producing electric vehicles for the environmentally conscious, Read More

It must have happened to you: you’re working in a software and suddenly you don’t know how to proceed.

You know what you want to accomplish, but you’re not sure on how to reach your goal. Other times, whatever you’re trying to do simply doesn’t work.

In many cases, you look around and try to Read More

One of the problems that every elearning solution or staff training system needs to address is the issue of people who need to be retrained after a certain period of time.

This mainly occurs due to a well-known defined as Ebbinghaus forgetting curve. Read More

I’m sure you’ve all heard this quote from the crazy-haired physicist, “Insanity is doing the same thing over and over again and expecting a different result.” Well… what do you think Einstein would say about your customer retention strategy?
I’m sure if he were here to consult businesses today, he Read More

You really can't miss this: Top CS and CX experts share upcoming trends in processes, data, technology, and innovation techniques! [VIDEO + TRANSCRIPT] Read More

Just as every friend group has the idealistic Charlotte, customer success managers have their unrealistic customers.

And what happens to these Charlotte Clients? Ultimately, they’ll churn when expectations aren’t met.

That’s why I decided to illustrate the strongest strategies customer succes Read More

Let’s face it—applying for jobs is up there with doing your taxes and standing in line to renew your passport.

Trying to inject a healthy dose of personality into a cover letter while conforming to a rigid job spec isn’t the most exciting way to spend an evening. And navigating a sea of blank te Read More

How to simplify software adoption and reduce resilience to change

For 87% of businesses, digital transformation represents their top priority and the main principles connected to digitalization are already clear. Although the roadmap that leads to digital disruption is already drafted for at lea Read More

A VoC program is the key to customer success for any company that wishes to achieve delight and create advocates out of their customers.

Do you want your very own champion customer sharing their positive opinions to everyone (hmm, maybe a blog community…) on your behalf?

Listening to what the Read More

SaaS companies rely on their CSMs to build and develop customer relationships that will turn clients into advocates.

It’s now more important than ever that companies find the individuals that will work towards increasing retention and encourage return users. Read More