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The current digital disruption has undoubtedly affected and positively impacted staff training limitations and reach. Technological advancements have introduced newer, more productive ways to onboard and train employees.

With so many options to choose from, it’s easy to overlook the benefits and Read More

An untapped opportunity to delight your customer, enhance engagement, and increase retention lies in proactive live chats.

As shown in the infographic below, visitors who engage through proactive chat are 6.3 times more likely to purchase.

Not only that, proactive live chat increases sales vo Read More

As is the case with other kinds of online enterprises, SaaS applications can increase their market presence through creative application of appropriate conversion rate optimization strategies. UX-related optimizations are especially valuable, as SaaS products rely on long-term customer engagement f Read More

I have a challenge for you….first, I’d like you to check our list of resolutions for customer success managers. Second part of the challenge, is making this list a company-wide goal. Third part of the challenge is reporting on progress. Tell us what successful moves you made to get closer to you go Read More

Software makes us smarter, better, faster and extends our abilities way beyond our human boundaries. But with every new piece of software we deal with we have to go through an extensive learning process.

We want to close the knowledge gap between humans and machines and allow humans to operate a Read More

A list of the most successful CX, customer success and product management articles of 2017 with behind the scene insights and thoughts. Read More

Customer Success Elements that shape the customer experience in the era of Digital Transformation.

A company’s reputation is no longer constrained to paid advertisements and word-of-mouth traffic. With limitless outlets that enable the public to voice their opinions on websites, blogs, social me Read More

Why product and and content need to be aligned and how to make sure that your content is an organic extension of your product. Read More

The 12 Necessary Traits For A Successful User Onboarding Process… With A Holiday Twist!
How can a company implement warm holiday gestures into their core values and onboarding processes?
User Onboarding is quite similar to hosting a holiday party. The host, like a company onboarding a new client, Read More

A list of top tactics sure to boost customer success and retention

CX ideas and tactics to implement in a solid customer success program. How to align your customer success strategy with sales, marketing, product and business development to create an overall smooth customer experience and desig Read More