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Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More

A list of top tactics sure to boost customer success and retention.

It’s easy to get lost in the fluff and talk about general concepts but, when it comes to customer success, it’s important to have a clear strategy in mind and put in place effective measures that actually have an impact on the c Read More

Product managers connect engineers, marketers, designers, salespeople, and customer success managers while managing every aspect of the product from conception through launch.

Now more then ever, product managers are responsible for setting the stage for a seamless user experience within the pr Read More

The evolution of SaaS organizations that focus on customer experience and customer success.

The number of companies that introduced dedicated customer success units went from 40% to 90% this past year.... Read More

As a SaaS provider, can you use chatbots for onboarding new users and potential customers?

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Most of the software out there follows rigorous design rules which draw from familiar elements that create an almost universally accepted language and information is structured in ways that facilitate usability.

So, why are software walkthroughs necessary despite all the great UX design features Read More

We’re used to associating engagement and activation with badges, mails and notifications.
But user activation is a very broad subject that involves so much more than gamification and UX design.

User activation and retention are deeply connected to human interaction and emotions. Read More

Product Management and Marketing Secrets that allowed Top SaaS companies to grow and dominate the Market.

What helped the top SaaS companies to grow, dominate the market and, in some cases, become Unicorns?
We spent a long time researching, analyzing, and summarizing tons of articles, podcasts, Read More

A list of indispensable characteristics of successful Product Managers in the digital era.

Many successful companies, for instance, mentioned that they tend to work with risk-prone managers who value feedback and who are able to communicate clearly, simplify complex information and quickly dra Read More

Large corporations have a series of resources that small companies and startups don’t have and when the game becomes a little tougher they can simply add new assets to their content strategy.
Well-established businesses can leverage their reputation and brand awareness. This means that, when being Read More