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FREE WEBINAR: WEDNESDAY, OCTOBER 23RD, 1PM (EST)

Join Userlane for a free webinar/interview with Principal of CS Leadership, Mark Pecoraro where we will hear firsthand insights on how to break barriers and exceed customer expectations with automation in customer success.

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A two-part interview series from Userlane with top experts in product management covering how to approach the more challenging aspects of the profession and what it takes to put the customer first. Read More

Onboarding is the most important stage as it sets the stage for the future relationship that your customer will have with your product and brand.

How good is your UX when onboarding new users? Answer our questions to see your score.No email opt-in required to see your results. Read More

How to identify and resolve common issues that arise during the product development lifecycle and how you can improve collaboration between product and engineering.
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Join Userlane and onboarding email specialist Stephanie Knapp as she shares her best practices based on 16 full email series breakdowns consisting of over 153 emails. During the webinar you will gain first hand experience on:

○ Insights and best practices from onboarding emails across top SaaS c Read More

Have you ever worked with a customer success manager? If you work – or have worked – in SaaS, you most likely have. If you are reading this, you might even be a customer success manager yourself.

What you might not have realized is that the original idea behind the concept of “customer success” Read More

The ecosystem in technology is designed in such a way that many people will not know exactly what to do and when to do it when they encounter a software at their places of work or in their day-to-day. This pressing problem gave birth to documentations and manuals that live on various parts of the w Read More

Principal Product Manager of Atlassian, Evan Muchner, says in an interview,

“The nature of SaaS implies that your customer is constantly re-evaluating your product — weekly, monthly, or yearly.”

The explosion of the SaaS model in recent years has been monumental in changing the technological Read More

In one of my previous posts, I wrote about the superpowers of product marketing managers by drawing some inspiration from the popular Netflix series Stranger Things. This time around, I’m going to use the 2003 romantic comedy, How to Lose a Guy in 10 Days. Read More

A deeper look at the critical steps in the customer lifecycle to streamline your way to customer retention.

By the time the customer comes to you, they have already ended their search journey and they now begin their journey with you. In an ideal world, customers would find your product easily, Read More