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t’s happened to all of us, both in our private lives and our professional lives.

You are in communication with someone and all of a sudden – radio silence.

Where did that person go? Why haven’t they answered you back? Did you just get ghosted by a customer?

If you are a customer success ma Read More

Considering this post is about the user experience (UX) and user interface (UI) terms every product manager should know, let’s start off with a question and definition: What is UXD short for and how can it be defined? I’ll give you 20 seconds to answer …

3, 2, 1 … Read More

Resilience. How would you define it or explain its meaning to someone else? What do you associate the word with? Strength? Toughness? The ability to weather the proverbial storm?

The Cambridge Dictionary defines it as ‘the ability to be happy, successful, etc. again after something difficult or Read More

Building a product is both an art and a science, and what separates successful products and the teams that launch them from those that are unsuccessful is a well thought out product roadmap. Especially now that many SaaS businesses opt for a fully product-led go-to-marketing strategy.

In fact, a Read More

If you’ve been keeping up with our blog posts on learning and development, you would have noticed that we’ve been placing quite a lot of emphasis on the individual when it comes to workplace training. For example, we’ve looked at how an employee can find online courses best suited to his/her differ Read More

Customer advocacy, customer experience, voice of customer, customer success. It’s hard to have a conversation about one of these topics without another one being brought up. These specific terms are the driving factors of what customer-centric businesses claim is behind their go-to-market strategy. Read More

A few years ago, the only go-to-market strategy for software providers was relying on field sales. This approach is still valid for many more complex software solutions that target the enterprise market.

But the majority of SaaS businesses are becoming product-led companies.

This means that t Read More

As an L&D professional, you know all too well that just as you have your own preferred teaching method(s), learners also have their own preferred way or style of learning. And just as it can be tricky for you as a trainer, educator, or facilitator to choose the best training method that will have t Read More

A consolidated list of the best product management courses available for product managers interested in improving the customer experience.Top Online Product Management Courses to Help You Make a Difference. Read More

Good relationships are built on communication and trust, so what makes relationships with your customers different?

Working with customers means you are in the business of establishing strong customer relationships early on and managing certain expectations to achieve your customer success drive Read More