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Customer goals can change during the year, and this, naturally, affects progress, product engagement, and communication.

In this article, I will discuss four tactics to better align customer goals with your goals as a customer success professional to unlock true success potential and drive custo Read More

Customer journey personalization is an absolute must for 2019 in order to keep up with the competition. The fact of the matter is that users and customers expect this kind of high touch interaction when they engage with a new product.

And with all of the SaaS solutions available at your dispos Read More

The internet and the endless onslaught of new technology in the workplace, automation, and shifting market forces is driving a revolution in job choice, job loss, and job creation in every area of business and industry like never before.

It’s changing the face of the workplace. Enterprises requi Read More

How to motivate employees to take advantage of training and development programs.

In this article, I will investigate why it is often so difficult for employees to make time to learn, why it’s so important that they do so, and 3 things you can do to help your employees develop their skills witho Read More

Using self-paced learning methods in staff training will benefit business and help retain top talent.

From a very early age, we all learned how to process new information.

No matter how long it took us to learn our native language or multiplication, we developed the ability to learn the neces Read More

How do you define your company culture and how can this create an ideal work environment?
Are bean bag chairs and funny hats actual elements of a strong corporate identity?

Do these traits and characteristics actually tell anything about company culture?
And ultimately…how do you define your c Read More

A list of industry leaders and their strategies for spearheading digitization.

If there is a current lack of motivation to get the jump on things, look no further than right here for your digital transformation inspiration. Read More

Redefining corporate learning and development systems to keep up with the digital age.

With the nature of all jobs changing, employees are increasingly conscious about the skills needed for a successful career in future and enterprises are responding by investing in new technology like Software Read More

Are You a Digital Transformation Expert? Find out with our Quiz!
Test your digital transformation knowledge and share your results Read More

A carefully crafted quarterly business review or executive business review has the potential to be the secret weapon of successful enterprise sales and customer success managers.

An unorganized one, however, has the potential to destroy existing and future business. Read More