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If it is your responsibility to find, organize and distribute content, remember Internet marketer Ed Dale’s golden rule: “Don’t pretend to be an expert, be an enthusiast.” Here are three top tips to help you remain enthusiastic about finding, organizing and distributing content. Read More

Whatever happened to real customer service? Not the kind of service that leaves you feeling sorry for the waiter/waitress who acts like a servant and seems afraid of … afraid of what or whom? Read More

Different personality types have different preferences. Do you know what makes you tick? Managing others starts with managing yourself - which MBTI personality type are you? Read More

Many managers avoid giving constructive criticism because they don’t want to cause their employees pain – such as upset, anger, disappointment or embarrassment. The reality is, not giving criticism causes pain – especially to the employee. Your responsibility as a manager is to skilfully deliver th Read More

We are constantly perceiving what is around us, while simultaneously projecting our own self-composed narratives onto what we see. It’s difficult to know the difference. Is there one? Read More

How can you communicate to your team that [fill-in-the-blank] is important without creating tons of new rules or performance metrics?
Here are nine ideas to getting things done without ordering. Read More

Has your productivity ever dropped like a stone because you were “sitting on an egg?” The egg syndrome happens when too much time and mental energy is spent thinking about a potential sale, strategizing what-if scenarios, daydreaming and waiting for the phone to ring or the email to appear.
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This is a great new website project collecting thoughts on leadership ego and humility. You can submit a story, quote or idea, and even win an original painting of your submission. Check it out. Read More

If you ask first-graders how many of them are "creative," pretty much all of the hands in the class go up. They smile. They show their colorful drawings and finger painting and maybe even compose a song along the way.
What happens when the same question is asked of the same kids a few years later? Read More

The general assumption is that management practices are somehow innate to people, and if they have talent in one area, these management practices will appear. However, with this general belief, you will have a low percentage of success, and a high level of pain with your management staff. Read More