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“A mistake I made early on was thinking that our employees had the same thought processes and learning tactics that I did. Explaining something, walking away and expecting them to execute the task as I saw it in my head proved unrealistic. Now, I ask employees to tell me what the end result will be Read More

Indiana Jones was the coolest archaeologist that ever lived. When I was a kid I had no idea what an archaeologist was or what they did, but I knew that if they had the opportunity to travel and save the world from ancient evils, I wanted to be one. Read More

Learn how lean operations can be integrated across your small business to boost organization and efficiency without spending a lot of money. Read More

The affects of good and bad bosses – critical issues for human resources, corporate executives, and employees. Read More

The recent executive shakeups at Microsoft have talking heads everywhere speculating on the legacy of Bill Gates, who has stepped down as chair of the company and is taking up the role of technology advisor to Microsoft’s new CEO, Satya Nadella. Many are also wondering about the legacy of the recen Read More

First, let me apologize for the shamefully sensationalized headline, but I just couldn't resist. I’m often nagged by my colleagues to make my headlines more attention-grabbing, and while this one may be a little tongue-in-cheek (I am generally pretty dismissive of over-hyped headlines like this), g Read More

Improvements to customer onboarding are all the rage these days. Why so? Probably because most organisations do it so badly.

Firstly even by it's name we make the process of becoming a customer sound like something that will require herculean effort to achieve - boarding a ship with your luggage Read More

Anyone who’s been following me and this blog for some time will have seen me rail against those who say “BPM is dead”. (You might even be a bit bored of me now.) Read More

We may be a small but perfectly formed digital marketing agency, yet when it comes to tools we use the lion’s share of what’s out there. Read More

We find that many people who want to use Social Media for business purposes, like marketing or customer services, often dive in and start doing before they have applied any time thinking. Read More