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Enabling sales does not mean collecting data; enabling sales means providing data in the easiest method possible. Profit derives from user enablement, not data entry. Read More

When replacing a CRM system, remember that the success of the new system is found when you don't repeat the mistakes in the implementation of the current CRM system. Read More

The most expensive software is the software that isn’t used, Resolv promises to your CRM vision deeper and wider, allowing your team to fully harness CRM. Read More

The reality is that change is a necessary part of our lives and certainly a necessary part of business. As leaders, we need to become the organizational symbol of change and encourage our employees to search out improvements in our processes. We need to be proactive in finding a new and different Read More

There are several trends in CRM, but 3 are crucial for companies to add to their plans and budget for 2014. What is your company doing about these three crucial trends? Read More

“Why aren't many C-Level executives embracing CRM?” Everyone else in their organization, especially those on the front-line, has either embraced it or is screaming for it. Sales, marketing, and service cannot live without it in most organizations. Read More

I was recently asked what I believe drives a successful CRM implementation.  Is it glitzy software?  Is it solving a big problem with a lot of ROI?  Is it having a project sponsor that pushes CRM down the corporation’s throat?  ... Read More