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How good is your customer service? You might think it’s great, but what if your customers think differently? Some customers will complain about bad service, but others will just suffer quietly (and take their business elsewhere). You’ll never know how most of your customers feel about your service Read More

Three out of four small businesses say that demand for and sales of green products and services actually increased over the recent economic downturn, reports a new survey by Green America (GA), EcoVentures International (EVI) and the Association for Enterprise Opportunity (AEO). Among companies tha Read More

If your small business is on Twitter to promote your product and services, why not take it to the next level and use Twitter as a customer service tool? Implementing a “customer service via Twitter” option can be one of the most effective ways of dealing with customer service issues.
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What will consumers be spending money this summer? Travel tickets and hotel rooms, according to a new study from Burst Media that found more than half (53.7 percent) of U.S. adults plan to take a vacation this summer. Planning ahead, more than half (51.1 percent) of those who say they’ll vacation h Read More

It’s hard to believe, but despite the lingering effects of the recession and still-high unemployment rates, U.S. employers are having trouble finding qualified staff to fill the positions they need. ManpowerGroup’s eighth annual Talent Shortage Survey found that 39 percent of U.S. employers are hav Read More

Consumers care about social responsibility on the part of businesses—and it’s getting harder than ever for companies to fake it or hide socially irresponsible behavior, thanks to social media. The new Cone Communications/Echo Global CSR Study found that while 91 percent of customers say they’d swit Read More

You know your customers and when they want to be contacted. And if you don’t, and you text them at the wrong time, you’ll soon find out. Read More

You’ve finally hired that employee you were looking for and you’re breathing a sign of relief. Not so fast! There’s still one crucial step in the hiring process: Bringing the new employee on board in a way that makes him or her feel welcome, part of the team and ready to get to work. Try these thre Read More

Does your business have both an online and offline presence? If your website (particularly your ecommerce) and your real-world customer experience don’t align, you could be driving customers away, reports a new survey commissioned by Redwood Software.
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How are small business owners feeling about their companies’ success nearly halfway through 2013? More than half (60 percent) are satisfied with their businesses’ financial performance, according to a new TD Bank survey of more than 600 U.S. small business owners. However, small businesses still fa Read More