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Paralegals often think of themselves as indispensable superheroes for their firms, and for good reason. On a day-to-day basis, you’re asked to take on new challenges, requiring you to find more and more creative ways to accomplish things efficiently enough to enjoy some “me time” at the end of the Read More

You might think I’m about to tell you to get up as the sun rises, sit down at your desk and work until you can’t work any more. That’s probably because you’ve heard advice like this pretty often…
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Did you know: just by increasing your customer retention by 5% can improve your profits by 25% to 95%? There’s high reward for little effort. The challenge becomes finding ways to get that 5% increase…
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While traveling Europe this year, I met Silvia Hänig who was writing a story for Haufe.de about customer experience. She followed up our initial conversation with the questions below. Instead of shooting back quick answers, I took the time, maybe too much time, to thoughtfully reply as if I were go Read More

When Tony talk to new small business owners He often get asked the question, What are some of the best online software tools and apps for business? The follow-up question is usually, is it free? Many small business owners find themselves struggling to manage their staff team, they can't get everyth Read More

It is hard to believe it, but the holidays are already fast approaching. It seems like yesterday that the summer sun was blazing above us, but Thanksgiving and Christmas are just around the corner, followed by a brand new year. Do you have your social media posts planned for those months yet? Read More

Since becoming CEO of Highrise almost overnight in 2014, Nathan Kontny went from being thrown in the deep end to getting to work in the space of one day. Since then, he’s been getting to grips with the processes in place for shipping software, managing projects, overseeing developers and getting th Read More

You’re creating great content to attract an audience. A loyal audience that comes to know, like, and trust you.

But what if you never get the attention of that audience in the first place? Read More

In this episode of Business Systems Explored, Dennis breaks down how X.ai created an artificial intelligent, humanised personal assistant named Amy, the future of software and how artificial intelligence will continue to change the job market. Read More

A proposal has a lot of different purposes, but there’s only one good way to write one: the way that pulls together all of the information in a concise and persuasive way and helps you get what you want … whether that’s a whole new software system, or just a tweak to your marketing strategy.
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