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We've been misled as to the benefits of social networking sites. Many of us are finding that these tools do not live up to the hype, especially for small business. Once we start digging deeper, we're finding a lot of challenges. Are you thinking of using Facebook, Twitter, or the like in your business? Before you go any further, consider the fol Read More

In a business world which is getting more competitive each and every day, there's one thing which will keep your customers coming back again and again — a valuable customer experience. Your customer experience begins and ends with spectacular customer service. Read More