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This risk always exists. Even if you have a signed contact with your freelancer he or she could just stop answering your emails or calls. From my experience Read More

I have a checklist of how perfect WiFi service in an hotel should look like. After staying in a hotel I usually send this checklist to the reception. I believe this checklist will be useful for anyone from hospitality industry. Read More

We all like talking about employee engagement and how it is important to any business. Enough of words, in this article are only facts, the results reported by major research houses. Make sure your HR knows and uses these facts. Read More

In September 2013 BusinessWeek published a great interview with Tim Cook Apple's CEO. The article analyzes Apple's approach to measuring of success. Read More

The article about a very disputable topic: if one should start building the Balanced Scorecard from strategic objectives (as it is by design) or sometimes it is better to start with KPIs. If your only strategy is to try something out and to see what will happen, can you really call it a strategy? Read More