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Here's the secret, and whisper it to all your sales and marketing folks, to all your service people, to anyone whose work will somehow touch and impact the customer's experience: As customers, we are absolute suckers for authenticity. Read More

Most sales people skip the essential sales step for each and every prospect that's worth converting to a customer/client. It's an investment that honors the buyer's time; it signals to the buyer that your interest lies in their best interest, not yours. The "slow down and sell more" secret lies in creating value before the call. Read More

Business author Charles H. Green makes the radical suggestion that companies should hook up their own employees with recruiters -- to increase employee engagement and retention. Counter-intuitive and brilliant stuff. Read More

Should you really "always be closing?" Mark Slatin advises to put down the golden closing hammer if you want to increase your sales success. Read More

Most sellers are not trained to see things through the buyer's lens. But if we set down our own lens and walk around to the buyer's side to see their view, we'll understand their situation with more clarity and exponentially increase our ability to bring them value. Read More

Learn one of the best kept sales secrets: the power of humor to close the deal. Read More

New research shows that plants really do make your employees feel better and work more productively. Read More

Learn the secret of selling that improves your sales success and increases customer satisfaction. Read More

The key factor in causing or preventing malpractice suits also affects your customers and clients (and employees) in the business world. Are you building happy customers or cruising for a lawsuit? Read More

Most corporate training methods build on outdated animal behavior research, but new studies are showing there's a better way to teach and motivate birds, chimps, and even...employees! Read More