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To my mind, the sole reason sales managers exist is to manage performance. It's to assure each person on their team is achieving the highest levels of performance and reaching their full potential. It's to assure their people can achieve their goals and objectives. There is simply no other reason t Read More

I asked him what concerned him most. He responded, with some frustration, The customer just can't seem to get their act together, they keep slowing down my sales process! Read More

I've been getting some interesting responses from my post, When Will Sales People Stop This Insanely Stupid Behavior? A number of folks have correctly pointed out, if these techniques didn't work, why do people continue to do them? Read More

A colleague was recently sharing research on how people learn.  The data was very interesting and, perhaps, explains why we don't get the results we expect Read More

I was having a conversation with my friend, Gary Hart , no not that one—the @salesdujour one, about social media.  Both of us are kind of old war horses, Read More

I meet with executives everyday. They have great knowledge about their businesses–they can cite everything about their strategies, priorities, goals, key metrics. They study their competitors incessantly, understanding their strategies and positioning. They study their markets, and the best study their customers. They have deep insight about everything in their industry Read More

A few years ago, I was talking to a sales manager. He was expressing some frustration, “I’m doing my job of selling, my customers need to start doing a better job of buying!” When you think about it, there’s actually a lot of truth to that statement — at least the “doing a better job of buying” part. Read More

Sales people are trained to be problem solvers — we ask questions, probe — once we find a problem we attack like a pit bull and don’t let go until we’ve wrestled the problem to the ground and gotten the order Read More