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Think verbal communication is the only necessary skill in sales? Think again! Author Ralph Allora discusses the need for excellent written communication as well. Read More
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Is the Customer Always Right?

Avatar Posted by jkennedy under Customer Service
From http://jerrykennedy.com 5344 days ago
Made Hot by: ShawnHessinger on April 7, 2010 1:06 pm
Many salespeople and customer service reps operate under the illusion that customers are a pain to deal with. The real pain, though, is when there are NO customers. Read More
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Bad customer service should never, under an circumstances, be tolerated. You have a right to expect excellent customer service, and it's time to demand that right. Read More
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Are you master of your emotional domain? Choosing your reactions and responses to the circumstances of your life is the key to greatness! Read More
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Laugh and the world laughs with you; weep and you weep alone. How can this phrase help you become the greatest salesperson in the world? Read More
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Think you as a salesperson are (or should be) in control of the sales process? Guest blogger Joel D Canfield disagrees. He'd like to remind everyone who's really in control: the customer! Read More
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Yet Another American Idol Business Lesson | The Motivation 101 Blog

Avatar Posted by jkennedy under Sales
From http://jerrykennedy.com 5385 days ago
Made Hot by: shanegibson on March 1, 2010 8:12 am
If you're uncomfortable in a sales situation, you make your prospect uncomfortable; uncomfortable prospects don't buy. What can you do to get comfortable? Read More
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Different Perspectives: Is Sales Really About Getting to “Yes”?

Avatar Posted by jkennedy under Sales
From http://www.salesbloggers.com 5387 days ago
Made Hot by: shanegibson on February 23, 2010 7:08 pm
Think sales is all about getting to "Yes"? Think again! If you really want to succeed in sales, stop obsessing about getting to "Yes" and start worrying about how to get to "No" faster and more often. Read More
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Receiving more Facebook Fan Page invitations than you can handle? Here's a Social Media Fable with a happy ending. And you get to pick the moral! Read More
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Don't Be Afraid of Your Own Opinion | The Motivation 101 Blog

Avatar Posted by jkennedy under Sales
From http://jerrykennedy.com 5429 days ago
Made Hot by: wchingya on January 12, 2010 6:13 pm
Too many business owners aim to please everyone. That's just not possible, though. It's also bad business. Instead, aim to please your ideal customers! Read More
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