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The key to building customer loyalty is to find the right balance between the expected and the unexpected. Read More

Today at Searchology, Google has launched a search results enhancement called “rich snippets” that uses meta data from web pages (from microformats such as hCard, hCalendar, and RDF) to display additional details (both content and meaning) about pages in the results. This initial launch supports reviews (with sites such as Yelp) and people (with s Read More

Are markets getting out ahead of government intervention when it comes to small business lending? It seems that small business lending is starting to heat up, but the SBA is mired in the complexity of trying implement their part of the "stimulus." Read More