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Struggling with conversions this holiday season? First make sure you have the basics covered with this checklist of items. Read More

As Customer Success is playing a bigger part in companies’ growth, more and more content is being written about it.

It’s not easy to stay on top of the best posts and resources out there so we’ve created an awesome list of remarkable articles that every CSM should read to stay updated.
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Unless you’re writing instructions or technical copy, writing is a creative process. When writers are in the flow, they work in bursts of energy, hammering out paragraphs without stopping to think about editing.

Unedited writing is, in the words of Annie Lamott: shitty. And so it should be. If y Read More

There comes a time in every savvy business owner’s life when they know they must step up their social media presence.

It should already be a given that you are utilizing, at least one social media platform. Read More

When I talk about business growth, I’m not just talking about turning your company into Facebook or Google or Uber or anyone else who’s big enough for billionaires to take interest. Read More

Do you ever get that sinking feeling that you’re wasting your time?

This guide will teach you how to manage your tasks, prioritize properly, and get a ton of important work done.

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Whether you’re accepting payments on a mobile device or an online store, you want to avoid chargebacks as much as possible. A chargeback is issued when a customer disputes a charge with their bank and are reimbursed the full amount, leaving it up to the business owner to resolve. This not only look Read More

I’m a sucker for first-person stories. When people share their personal experiences, especially in B2B content, they draw me in and I often read to the end, consuming their message while I’m at it. Often personal content humanizes a corporate brand and can pack a big impact — but only if that’s wha Read More

Every new employee deserves special attention when joining your team, particularly remote ones. How will you communicate with them? Do they feel comfortable communicating with you? How on earth are you going to get them involved in a company culture which could be based half the world away from the Read More

E pluribus unum. Out of many, one. Flip the words around, and you’ve got E unum pluribus. Or maybe E unibus plurum. At any rate, you’ve got the savvy marketer’s motto: Out of one, many. Read More